Frequently Asked Questions
What is the return policy?
You have 14 days to change your mind on online purchases, starting from the day your order is delivered. Once the returned package has been approved, the amount for the item will be refunded. Refunds are processed within 5 business days .
As a customer, you are responsible for the shipping costs when returning an item.
When will I receive my order?
Orders placed before 4 PM are shipped the same day. Exact delivery days depend on local postal services.
How can I return a package?
To return a package, please send an email to lumeatheline@gmail.com .
Please include your order date, order number, name, delivery date, and the item you wish to return .